Victims and survivors of domestic abuse

If someone is in immediate danger and their life is threatened, they should dial the Police on 999; if you are unable to talk, once connected to 999 press 55 and the police will attend. If it is not an emergency but you need help from the police, please call 101. For non-emergencies you can also report a crime online. 

Safe To Talk Helpline

If you are a victim of domestic abuse please call the Safe To Talk Helpline: 0800 111 4998 

8.30am - 5.30pm Monday - Friday 
10am - 1pm Saturday - Sunday 

If it’s not safe for you to make a call, please email: info@coventryhaven.co.uk or use Women’s Aid on-line chat chat.womensaid.org.uk both are easy to use and could be safer than calling. 

Ask for ANI

Ask for ANI (Action Needed Immediately) is a codework scheme that provides a safe, discreet and confidential way for victims of domestic abuse to access immediate help from their local participating pharmacy or Jobcentre.  

If you or someone you know is a victims of domestic abuse, find your nearest Ask for ANI provider.  

If you are in need of help, go to the location, approach a member of staff and Ask for ANI ('Please can I speak to ANI') or ask to use a Safe Space ('Do you have a Safe Space available?'). 

You will be taken to a private space where a trained member of staff will support you and you can decide what to do next.  

Services available for victims in Coventry  

Coventry Haven Women's Aid 

Coventry Haven Women’s Aid provides the following services

• Safe To Talk Helpline support: 0800 111 4998
• General enquiries: 02476 444 077
• Safe emergency accommodation
• Community and advocacy support
• A women’s centre (called The Listening Post)
• Counselling service
• Community support groups
• IDVA - Help with criminal and civil legal proceedings
• Legal clinic with local solicitors
• Specialist services for FM/HBA and FGM
• IRIS Project - GP based support service
• Drop-In Sessions - No appointment needed

Panahghar  

Panahghar is a specialist by and for BAME charitable organisation, providing free dedicated multi-lingual support, advice and advocacy and access to safe refuge for victims of domestic abuse in Coventry, Leicester and Solihull.  

Panahghar provide the following specialist domestic abuse support in Coventry: 

• BAME specific refuge accommodation with specialised Family Support  
• Outreach & IDVA Service 
• Safe To Talk Helpline support: 0800 111 4998
• Panahghar 24hr multi-lingual Helpline: 0800 055 6519 
• Immigration Support Service specialising in rights for victims who are No Recourse To Public Funds (NRPF), ensuring those with insecure immigration status can still access appropriate safe support 
• In-house Counselling  
• Early Intervention Project partners  

Valley House 

Valley House offers Supported Accommodation to victims aged from 16 years, who are victims of domestic abuse.  This also includes their families (children and young people).

All properties are fully furnished. We provide accommodation for families with older male children and have accommodations which are adapted for disabilities. Valley House is also able to take in family pets in some of the properties.

The support offered consists of:

• Risk assessments and safety planning
• 1 to 1 case work and structured group work
• Court support for service users involved in criminal justice and civil proceedings
• Family support work with children
• Sign posting and advocacy
• Counselling
• Ongoing emotional and practical support
• Service user wellbeing one to one sessions and group work
• MARAC Referral & IDVA support

Service user can also have up to 3months support within the community when they have moved into their own accommodation.

Referrals into the Domestic Abuse service will be taken 24 hours a day. Referrals can either be taken from professionals or self-referrals either by phone or by attending our office: 02476 266 280

Family Hub Domestic Abuse Drop-in Sessions

Sept 2024- July 2025